Privacy Policy

UniQue Dokan is an online-only lifestyle and gift business and a sister concern of iNNOVAT PARK LTD.

Website: https://www.uniquedokan.com

Parent company: https://www.innovatpark.com

Business entity responsible for your personal information: [Insert registered legal entity name and business address]

This policy covers information handled by UniQue Dokan through our website and customer interactions on phone, WhatsApp, and Facebook. Those platforms also process information under their own privacy policies.

Depending on how you interact with us, we may collect:

• Contact information: Your name, phone number, email address if provided, and delivery or billing address.
• Order information: Products ordered, purchase history, delivery instructions, and return or refund requests.
• Payment records: Payment method, transaction reference, amount, and payment status.
• Customer communications: Messages, feedback, and information you provide when seeking assistance.
• Technical information: IP address, browser and device information, and website activity where collected by our website systems.

If you order a gift for someone else, we may collect the recipient’s name, phone number, address, and gift message. Please provide only the information needed for delivery and ensure you are authorised to share it.

We use relevant information to:

• Process, confirm, and deliver orders.
• Verify payments and manage refunds.
• Respond to enquiries and provide customer support.
• Send order confirmations and delivery updates.
• Maintain transaction records and meet applicable legal obligations.
• Help prevent fraud, misuse, and unauthorised access.
• Identify website issues and improve our services.

If we offer promotional communications, we will obtain consent where required and provide a way to stop receiving them. Order-related messages are separate from marketing communications.

We accept bKash, Nagad, card payments, and internet banking.

Payment providers process the information needed to complete your transaction under their own privacy and security policies. We use relevant transaction records to confirm payments, resolve payment issues, and process refunds.

Never send your payment PIN, OTP, card security code (CVV), or banking password through phone, Facebook, or WhatsApp.

Payment providers and data handling: [Insert provider/gateway names and confirm whether payment credentials are entered exclusively through the provider and whether your systems store any card information.]

We share information only as needed for the purposes described in this policy, including with:

• Delivery partners, to arrange delivery and contact the recipient.
• Payment providers, to process, verify, or refund payments.
• Website, hosting, and support providers, where necessary to operate our services.
• Authorised personnel at iNNOVAT PARK LTD., where they provide operational, technical, or administrative support.
• Relevant authorities, where disclosure is legally required.

Service providers should receive only the information necessary for their role.

Advertising or other data sharing: [Confirm whether personal information is sold, shared with advertising partners, or used for targeted advertising; describe any such activity accurately.]

Cookies are small files stored on your device. Where used, essential cookies support functions such as shopping carts, login sessions, and checkout.

Website tracking details: [List the cookies, analytics tools, and advertising pixels actually used, their purposes, retention periods, and available consent controls. If none are used, state that.]

You can manage cookies through your browser settings. Blocking essential cookies may affect some website functions. Where consent is required for optional tracking, we will request it before enabling that tracking.

We retain information for the time needed to fulfil the purposes described in this policy, including handling orders, resolving disputes, and meeting applicable recordkeeping requirements. We then delete or anonymise it when it is no longer needed.

Retention schedule: [Specify retention periods or clear criteria for order/payment records, customer enquiries, account information, and technical logs.]

We use appropriate technical and organisational safeguards to protect personal information and limit access to authorised people who need it for their work.

However, no internet transmission or storage system is completely secure. If you suspect misuse of your information in connection with UniQue Dokan, please contact us promptly.

You may contact us to request access to, correction of, or deletion of your personal information, or to stop promotional communications. Where processing relies on consent, you may request to withdraw that consent.

We will handle requests in accordance with applicable law. Certain information may need to be retained for legal obligations, unresolved transactions, or disputes. We may verify your identity before acting on a request.

Facebook, WhatsApp, payment services, and other external platforms have their own privacy practices.

Some service providers may process information outside Bangladesh. [Confirm whether this occurs, identify relevant providers or locations, and explain applicable safeguards.]

We may update this policy to reflect changes in our services or information practices. The revised policy will appear on this page with an updated effective date. Where required, we will provide additional notice or seek consent for relevant changes.

For privacy questions, complaints, or requests:

Phone & WhatsApp: +8801932515657

WhatsApp: https://wa.me/8801932515657

Website: https://www.uniquedokan.com

Facebook: https://www.facebook.com/uniquedokanbd/

Please mention “Privacy Request” when contacting us and avoid sending sensitive payment credentials.